Privacy Policy

1. Introduction

WAIR (“we,” “us,” or “our”) operates https://wair.ai/ (the “Site”) and provides AI-driven inventory and content solutions for enterprise lifestyle retailers Wairforretail. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit the Site, request a demo, log into our customer portal, or interact with our Google Ads campaigns.

2. Information We Collect

a. Information You Provide Directly

  • Contact & Account Data: Name, email address, company name, phone number, job title when you request a demo or create an account on customer.wair.cloud.

  • Communications: Any messages you send via contact forms, chat widgets, or email.

b. Information Collected Automatically

  • Usage Data: IP address, browser type/version, operating system, pages viewed, referral source, and timestamps.

  • Cookies & Tracking Technologies: Unique identifiers stored on your device (see Section 4).

c. Information from Third Parties

  • Marketing & Analytics: Data from HubSpot (demo scheduling), Google Analytics, and Google Ads remarketing (see Section 5) when you interact with our ads or subscribe to newsletters.

3. How We Use Your Information

  • Provide & Personalize Services: Process demo requests, manage your account, and tailor content and product recommendations.

  • Operate & Improve the Site: Analyze usage trends to optimize performance and user experience.

  • Marketing & Advertising: Send newsletters, manage ad campaigns (including remarketing), and measure ad effectiveness.

  • Compliance & Security: Detect and prevent fraud, enforce our terms, and comply with legal obligations.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  1. Remember your preferences and login state.

  2. Analyze Site traffic via Google Analytics.

  3. Enable remarketing through Google Ads.
    You can manage or disable cookies through your browser settings, but some features may not function properly if cookies are disabled.

5. Third-Party Services

We rely on service providers to help deliver and measure our services:

  • Google Analytics: Tracks and reports website traffic.

  • Google Ads Remarketing: Allows us to show you relevant ads based on prior interactions with our Site.

  • HubSpot: Manages form submissions and demo scheduling.
    Each third party has its own privacy practices; we encourage you to review their policies.

6. Advertising

Our Google Ads campaigns may use remarketing tags and cookies to serve ads tailored to your interests. You can opt out of Google’s advertising cookies by visiting Google’s Ads Settings.

7. Data Sharing and Disclosure

We do not sell your personal information. We may disclose data to:

  • Service Providers: Vendors who perform services on our behalf (e.g., hosting, analytics).

  • Legal Authorities: When required by law or to protect our rights.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

8. Data Security

We implement administrative, technical, and physical safeguards to protect your information. However, no system is completely secure; please use caution when transmitting data online.

9. Data Retention

We retain personal information only as long as necessary for the purposes described above or as required by law. When no longer needed, we securely delete or anonymize it.

10. International Transfers

Data collected via the Site may be transferred to and processed in countries outside your residence. We take steps to ensure that such transfers comply with applicable privacy laws.

11. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.

  • Object to or restrict processing.

  • Withdraw consent.
    To exercise these rights, please contact us at the address below.

12. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect data from minors. If you believe we have inadvertently collected such information, please contact us to have it removed.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy with a new “Effective Date” at the top.

14. Contact Us

If you have questions or requests regarding this Privacy Policy, please email us at: [email protected]